Customer Help
Our happiness team is always here to assist.
Orders and Shipping
Our standard shipping process ensures swift order fulfillment, with packages typically dispatched within 24 to 48 hours. Your estimated delivery times are as follows:
- For the East Coast, please expect delivery within 5 to 7 business days.
- If you’re in the Central region, you can anticipate your package arriving in 3 to 5 business days.
- For our West Coast customers, delivery is expedited, with packages expected to reach you in just 2 to 3 business days.
We proudly offer a generous 90-day return and exchange policy, designed to ensure your complete satisfaction with our products.
If you wish to update or change your shipping address, kindly email us your revised shipping details, and we will be more than happy to make the necessary changes in our system to ensure a seamless experience for your future transactions.
Once your order is shipped, an email containing your tracking number and a convenient link to monitor your package’s journey will be promptly sent to you. Keeping you informed every step of the way is our commitment to exceptional service.
We take pride in our dedicated customer service team, poised and ready to address your inquiries between 8:00 AM and 5:00 PM PST. Your satisfaction is our mission, and we’re here to assist you during our business hours.
While our advanced shipping system is designed to detect any incorrect addresses, we understand that changes may arise. Feel free to reach out to us via email or phone to provide us with any updates or corrections to your address. Your convenience is our priority, and we’re here to assist you promptly.
We proudly ship to USA Mainland addresses. Due to the hazmat nature of our batteries, we are currently unable to facilitate international shipping. However, for our international customers, we do offer the flexibility for buyers to arrange their own shipping to their desired destination country. Your convenience and satisfaction remain at the forefront of our service.
As some of our packages may exceed standard shipping dimensions, your order may arrive in multiple packages. To streamline your tracking experience, we provide a Master tracking number, with each individual package’s tracking number conveniently attached for your reference. Your order’s safe and efficient delivery is our top priority.
If you need to swap an item
Returns and Exchanges
We proudly offer a generous 90-day return and exchange policy, designed to ensure your complete satisfaction with our products.
If you have received the wrong item, we apologize for the inconvenience. To assist you in resolving this issue, we kindly request that you follow these steps:
Photograph the Incorrect Item: Before initiating the return process, please take clear photographs of the item you received, making sure to capture any distinguishing features or discrepancies.
Email the Images to Us: To expedite the resolution process, email the images to Sales@batteryevo.com. This step is crucial for our team to assess the situation accurately.
Once we receive the images, our dedicated team will promptly investigate the issue and work to ensure you receive the correct item as quickly as possible. We appreciate your cooperation in helping us resolve this matter efficiently.
We apologize if your product has arrived in a damaged condition. To assist you in resolving this matter promptly, we kindly request that you follow these steps:
Photograph the Damaged Product: Before initiating the return process, please take clear photographs of the damaged product, ensuring that the extent of the damage is well-documented.
Email the Images to Us: To expedite the resolution process, email the images to Sales@batteryevo.com. This step is essential for our team to assess the damage accurately.
Upon receiving the images, our dedicated team will promptly investigate the issue and work to ensure you receive a replacement or appropriate resolution as quickly as possible. Your cooperation in providing these images is greatly appreciated and will help us address the matter efficiently.
You can mail your returns to:
8966 Mason Ave, Chatsworth, CA 91311
We take pride in our dedicated customer service team, poised and ready to address your inquiries between 8:00 AM and 5:00 PM PST. Your satisfaction is our mission, and we’re here to assist you during our business hours.
While our advanced shipping system is designed to detect any incorrect addresses, we understand that changes may arise. Feel free to reach out to us via email or phone to provide us with any updates or corrections to your address. Your convenience is our priority, and we’re here to assist you promptly.