Return and Exchange Policy
Our Commitment to Customer Satisfaction
Returns and exchange
Before returning the product(s), customers are required to take photographs of the item(s) being returned. These photos should be emailed to Sales@batteryevo.com prior to initiating the return process. The images will enable BatteryEVO to hold the logistics provider accountable for any potential damages that may arise while the product is in transit.
For a secure return process, please ensure proper packaging of the battery. Please note that logistics carriers cannot be held responsible for inadequately packed batteries during transportation. To prevent damage during transit, kindly utilize the original box and foam inserts provided. If the original packaging is unavailable, please pack the product using the same safe and secure method in which it was initially received, using a box or pallet for secure transportation to our repair center.
Rest assured, BatteryEVO assumes complete responsibility for returning your repaired and/or replaced batteries. The transit will occur between your designated physical address and our authorized service center, conveniently located at 8335 Winnetka Ave unit 256 Winnetka, CA 91306
This Warranty encompasses a 30-Day replacement period for all accessories (such as Anderson connectors, wiring, chargers, etc.) included with your battery. Refunds will be granted for product returns that are not defective or damaged, with the refund amount based on the unit’s purchase price minus a 20% restocking fee.
Return Hazmat Fee
Please be aware that due to shipping regulations governing lithium batteries, certain battery returns may require special documentation and packaging, potentially incurring extra fees if a battery return falls outside the scope of our Repair and Replacement Policy.